ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organisations to be more efficient and improve customer satisfaction. The requirements of ISO 9001 Quality Management Systems are generic and are intended to be applicable to all organizations, regardless of their type, size, or the products and services they provide.
Pipeline Contractors | Construction
Pipeline Contractors are a leading regional Civil and Pipeline contractor, offering a diverse range of specialised services including civil, water and wastewater related construction work. The company employs approximately 30 people across 2 sites, supplying services to local councils and industry.
Pipeline Contractors needed to demonstrate to stakeholders their commitment to
- quality of product and service
- taking care of the environment
- safeguarding all stakeholders
Such was the involvement of the complete workforce and the Management Team in developing the Integrated Management System (IMS), certification to ISO 9001, ISO 14001 and ISO 45001 was achieved in 6 months.
Since the IMS has been established, the profile of Pipeline Contractors has improved, and as a consequence, the company has grown in size and market share. The team has continuously improved their system with a gradual implementation of a paperless office.
The Metals Testing Centre (MTC) | Service
The Metals Testing Centre (MTC) has been in business since 1988, supporting its clients in a diverse range of industry sectors and testing a vast array of materials and products.
The laboratory in Melbourne operates a full materials testing laboratory with mechanical, metallurgical, advanced materials, non-destructive testing, certified weld inspection, failure analysis and chemistry services.
MTC had invested heavily in specialised testing equipment and wanted to market their services to customers. Having ISO9001 certification was an essential key to their brand.
The team at MTC were highly skilled technical professionals, who were absorbed with a busy workload. In collaboration with Senior Management, Adviso Consulting was able to add value through developing a customised system quickly and efficiently.
Key objectives implemented include
- cloud-based systems
- placing the customer at the centre of the system
Since the management system certification has been established the profile of the organisation has significantly improved and as a consequence new markets that were previously barred from entry have become the focus for growth and increased market share.